Are You Getting Service For Your Splicing machine Correctly ?
Nearly 99% of the customers are satisfied by Optrotech Providing service commitment for splicing machine. We are passionate about providing better service experiences. You can reach our team of customer service enthusiasts at info@optrotech.in or 8075423433. We monitor our service performance continuously and make customer's happy to use our splicing machine. You are at the center of everything we do and we look forward to helping you. At optrotech, we believe that it’s our people that make our company what it is.
OUR VALUES
- SERVICE
- RELATIONSHIPS
- TEAMWORK
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We provide all India services with taking care of the courier charges while you need to send through any courier services and we are passionate about delivering excellent service to every customer
- Optrotech Values Productive & long-lasting relationships with each & every customer.
- Teamwork divides the task and multiplies the success.
OPTROTECH OPTICAL FIBER FUSION SPLICER SERVICE PROMISES
1)Guarantee that the provided products are the original products, brand new and never used, and consistent with technical requirements,
quality, specification, and performance stipulated in the contract provision on all side.
2) Guarantee that the service life of the provided optical fusion splicer is = 3 years.
3) The warranty of the provided optical fusion splicer is 36 months since the acceptance date of inspection of incoming merchandise of the buyer, battery module 6 months, fiber cleaver main frame 6 months(fiber cleaver blade, electrode, fiber stripper, and other accessories of consumables
will not implement the after-sales commitment) For artificial damage, for example, the mainboard faulty because of water, splicer broke or when fell down, etc., these kinds of repair will request for a charge.
4) Guarantee that all provided products and their accessories are free from defects on the process and material quality, and accord to the requirements of industry quality standards, and ensure the good operation of products under the conditions of correct installing process.
5) During the warranty period, provide 24*7 telephone technical support, and the company will provide technical data sharing, and pays a return visit for customers every year, and submit written reports to customers.
After-sales service commitment beyond the warranty period
- After the warranty expires, the company promises that continue to provide all services offered during the warranty period with preferential prices and provide quotations.
- During the warranty period, if the quality and performance of the optical fiber splicer fail to confirm the provisions of the procurement contract due to defect design and production, be responsible for removing defects, repairing or replacing the faulted parts, components, and shipping to the buyer of the optical fiber splicer.
----OUR SERVICE VALUES----
- We will provide best solutions for our customer's concerns.
- We offer new ideas to improve their business.
- We listen to customer needs and concerns and solve the issues as soon as possible.
